R&D Department

HACCP

Research & Development

Technical Services
We can create new products, match existing product, incorporate new trends into innovative products for you.
If you have a unique idea, our food technologists will work with you to help you achieve your goals.

At HT Griffin we search the world to provide quality ingredients to our customers.

Our global partners have established quality programs that guarantee consistent quality products and ingredients.
Our Technical Services team is the backbone to bridging the communication between our partners and our customers.

Technical sales and customer support:

Custom Blended Products:
HTG’s custom blending operation delivers quality products and allows our customers the flexibility to manage their manufacturing costs.
Food Safety and Security is monitored through our certified HACCP and GMP programme. Our Food Safety and Quality standards are continually monitored and verified by registered third party audits.

Food Safety and Security
Harold T. Griffin Inc. is a registered food facility. We monitor our partners’ food security policy and procedures. All ingredients and products are traceable to the country of origin.
Our Food Safety and Security Programme guarantees the supply of safe food ingredients and products for our customers.

Innovative Product Development
At HTG, we have the expertise to create new products, assist in introducing new line extensions, conduct pilot blends, or brainstorm new opportunities for growing your business.
Our highly skilled technologists will assist your company in taking your new product ideas from concept to launch.

Training
Product Knowledge Training: Our Technical team trains every employee in a series of Product Knowledge Training sessions.
These sessions cover the manufacturing process, product specifications, the variety and product grade, and food applications.
Continuous Improvement Training: Monthly training sessions are conducted for the employees in collaboration with Operations.
Topics focus on the Good Manufacturing and Warehousing Practices that continuously improve the quality of our process.

Regulatory Compliance
Health Canada and CFIA annually upgrade the Canadian regulations for food manufacturers, importers and marketers. HTG monitors and reviews these changes.
We assure our customers HTG is supplying ingredients and blended products that meet the Canadian Food and Drug Regulations as well as all other government directives and rulings.

Customer Concerns

HTG strives to satisfy our customers’ requirements so we welcome all suggestions, comments and complaints. HTG’s customer complaint team addressed all customer concerns with immediate attention.
Each complaint is investigated thoroughly. The team discusses methods for prevention and improvement. Modifications are implemented for adherence.
A written response outlining the corrective measure taken is delivered to the customer’s satisfaction.

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To have one of our experienced representatives do a complete analysis of your ingredient and blending requirements and advise on product or production saving opportunities, please contact us.