Technical Services

At Harold T. Griffin, we search the world to provide quality ingredients to our customers. Our global partners have established quality programs that guarantee consistent quality products and ingredients. Our Technical Services team is the backbone to bridging the communication between our partners and our customers. Technical Services offers:

Technical sales and customer support
The scientific expertise in sourcing quality ingredients and products
The creative touch in developing innovative products
Quality certified ingredients and blends
Training in product knowledge and quality improvement
Assurance in regulatory compliance
Resolutions to customer concerns

The People
HTG’s Technical Services team includes a Senior Food Technologist, a Quality Assurance Technician, a Technical Document Coordinator and an Administrative Assistant. This team is instrumental in maintaining high quality standards for industrial ingredients and providing timely technical guidance in assisting our customers with their processing challenges.

Sourcing Quality Ingredients
Supplier Approval: Technical Services assesses all ingredient partners first for their Quality Management Policy & Procedures, Food Safety & HACCP Systems, Manufacturing Quality Systems, Regulatory Compliance and Service Level. Relationships are formed with those suppliers that meet HTG’s supplier requirements.
Ingredient Approval: All new ingredients are evaluated for quality and integrity. Once approved by our technical team, authorization to import is granted.

Certified Quality Ingredients and Custom Blended Products
Ingredients: All ingredients are received with a Certificate of Analysis. Results are verified with internal specifications. Any non-conformances are reviewed with the ingredient manufacturer. A Certificate of Analysis accompanies each shipment guaranteeing the ingredient meets HTG’s specifications and more importantly, they meet our customer’s standards.

Custom Blended Products: HTG’s custom blending operation gives our customers the flexibility to manage their manufacturing costs and delivers quality products in a timely manner. Food Safety and Security is monitored through our effective HACCP and GMP programme. Our high standards are continually monitored and confirmed by our customer audits.

Food Safety and Security
Harold T. Griffin Inc. is a registered FDA food facility. We monitor our partners’ food security policy and procedures. All ingredients and products are received by lot numbers and are traceable to the country of origin. Our Food Safety and Security Programme guarantee the supply of safe food ingredients and products for our customers.

Innovative Product Development
At HTG, we have the expertise to create new products, assist in introducing new line extensions, conduct pilot blends, or brainstorm new opportunities for growing your business. Our highly skilled technologists will assist your company in taking your new product ideas from concept to launch.

Training
Product Knowledge Training: Our Technical team trains every employee in a series of Product Knowledge Training sessions. These sessions cover the manufacturing process, product specifications, the variety and product grade, and food application.

Continuous Improvement Training: Monthly training sessions are conducted for the employees in collaboration with Operations. Topics focus on the Good Manufacturing and Warehousing Practices that continuously improve the quality of our process.

Regulatory Compliance
Health Canada and CFIA annually upgrade the Canadian regulations for food manufacturers, importers and marketers. HTG monitors and reviews these changes. We assure our customers HTG is supplying ingredients and blended products that meet the Canadian Food and Drug Regulations as well as all other government directives and rulings.

Customer Concerns
HTG strives to satisfy our customer’s requirements so we welcome all suggestions, comments and complaints. HTG’s customer complaint team addressed all customer concerns with immediate attention. Each complaint is investigated thoroughly. The team discusses methods for prevention and improvement. Modifications are implement for adherence. A written response outlining the corrective measure taken is delivered to the customer’s satisfaction.